ENTERPRISE RESOURCE PLANNING SYSTEM SUPPORT SPECIALIST

Education and work experience:

Higher education (University degree or higher) in Information Technology area and not less than 2 years of work experience as ERP System Support Specialist.

Main functions:

• Providing ongoing technical support of ERP software application;
• Ensuring the quality, consistency and security of ERP software customizations;
• Support KPO user community to improve their level of knowledge and the usage practices of ERP software application;
• Provide KPO users with the adequate support of ERP software application;
• Document technical specifications of ERP software enhancements and related developments;
• Gather the IT requirements for the specific task or project as required by ERP System Section Head;
• Develop and maintain the custom enhancements of ERP software;
• Ensure the quality, consistency and security of custom enhancements of ERP software;
• Follow the standard ERP transport system maintenance process while implementing the change;
• Create and maintain reliable documentation required for support of custom functionality of ERP system;
• Collaborate with ERP Functional Teams and other IT&T sections while implementing the complex solution;
• Ensure that all delivered solutions meet the KPO IT&T standards;
• Liaise with the software application vendor for software technical aspects review;
• Produce documentation according to IT&T Change Control requirements and IT&T procedures;
• Provide up-to-date information, feedback and make the properly escalation to the ERP System Section Head;
• Ensure that all required activities are executed in the frame of ongoing projects.

Necessary knowledge and skills:

• Mastery English is an advantage on this role;
• Excellent knowledge of PCs, Intel Servers, current MS Windows operating systems, current MS Office, networking;
• Knowledge and experience of ERP System environment maintenance and enhancement development;
• Excellent background as Application Specialist;
• Knowledge of formal system analysis;
• Knowledge of formal project management;
• Knowledge and experience of relational databases including querying and reporting from them;
• Must be able to communicate effectively at all levels with various operational units and with a variety of nationalities;
• Ability to team working;
• Self-starter, able to plan own work schedule;
• Ability to recognise a changing situation and modify work-plans and priorities accordingly;
• Ability to apply new approaches and innovative solutions; to solve problems independently to suit the situation.